At National Bank of Oman, our customers and our nation's growth are our reason for being.

Our commitment to you is to provide banking convenience, best in class products and services and a banking experience that is of a higher standard than our competitors. Our goal, every time we interact with you, is to meet your individual needs, delight you, uphold your interest and so develop a preferred lifelong banking relationship with you for all your financial requirements.

We promise our customers that we endeavour to:

• Uphold the highest standards of customer service.
• Deal with every enquiry responsively and with empathy.
• Provide clear and transparent banking fees and charging structures.
• Treat feedback from our customers as an opportunity for learning and improvement.

And we do this by:

• Recognising that the success of National Bank of Oman depends the satisfaction of our customers.
• Investing in creating a positive service culture in our Bank in order to ensure that we satisfy our customers.
• Setting high standards for service delivery and continually striving to exceed them.
• Providing ongoing training so every employee understands how to deliver quality and service excellence to customers.
• Measuring individual and team performance against service standards through mystery shopping and feedback from our customers, and rewarding a job well done.

Our commitment to you is to make your banking experience as convenient and as enjoyable as possible and to always strive harder to turn your financial dreams into reality. It is only by providing you with the very best service we can that we will be able to fulfill this commitment and give life and meaning to our new brand promise: "For You. For Our Nation".

How can we be of service to you? If you have an enquiry or would like to provide us with feedback (i.e. compliments, suggestions or complaints), please click here to complete our on-line form and we will be happy to provide any information you need or answer any queries you may have.

In the interest of security and to maintain confidentiality, please note that you should not submit your account details to us or make any transaction related request, via e-mail.