Where can I use my NBO Credit Card?
Your NBO Credit Card can be used anywhere in Oman and worldwide, for purchase of goods and services, in all shops and establishments that display your Credit Card logo. These include hotels, restaurants, travel agents and much more.
Is there any charge on using my Credit Card at merchant establishments?
No, there is no charge for using your NBO Credit Card at merchant establishments. Merchants cannot ask you to pay more than the bill amount for using your Credit Card.
Can I withdraw cash on my NBO Credit Card?
Yes, you can withdraw cash up to 100% of your credit limit from all ATMs that display your Credit Card logo.
Is there any fee for withdrawing cash?
Yes, every time you draw cash, a cash advance fee of 3% of the amount withdrawn, subject to a minimum of RO 2.500 per transaction, will be charged to your account. You will receive the full amount withdrawn from the ATM. This cash withdrawal fee will be debited to your account immediately and will appear in your Credit Card statement.
Why am I unable to withdraw cash on some occasions?
Your cash advance is limited to 100% of your credit limit. If you have already used this limit, further cash advance is not possible until you repay the amount.
Tell me about my Credit Card Statement
In the first week of every month, we will send you a statement for your NBO Credit Card. It will be mailed either to your home or office, as indicated by you in your NBO Credit Card application. Your statement will indicate your previous balance, an itemised list of your current charges, any finance charges or fees, your payments and credits and your current balance. Please note the "Minimum Payment Due" and the "Payment Due Date".
How is the Balance determined?
The total outstanding balance appears as the "Current Balance" on your Credit Card statement. To determine the "Current Balance", we add any purchases and cash advances and subtract payments or credits from the "Previous Balance". We then add appropriate finance charges and fees.
What are the finance charges and how are they calculated?
If the "Current Balance" is not paid in full before the "Payment Due Date" indicated in the statement, then a finance charge "Interest" will be applied. The finance charge will be applied to the "Current Balance" until any repayments are credited to the card account. Thereafter the finance charge is applied to the reduced balance until the payment is made in full. Cash Advance transactions are charged a "Cash Advance Fee" of 3% of the transaction amount subject to a minimum of RO 2.500 per cash transaction. Refer to the "Services & Price Guide" for a comprehensive list of Fees and Charges.
How much should I repay every month?
You need to repay the "Minimum Payment Due" which is equivalent to 5% of the "Current Balance" and any amounts which are past due or are in excess of your credit limit. However, you have the option to pay any amount above the required minimum amount. If this amount is less than RO 5/- then the "Minimum Amount Due" appearing on your statement will be the "Current Balance".
If I have used my full credit limit, can I use the card?
No, if you have used up your credit limit fully then you cannot use the Credit Card until you repay. The amount repaid will then be available for your use, provided the account is not overdue.
How can I increase my credit limit?
We issue Cards against your your salary assignment, your deposit with us, against your salary certificate or Bank statement.If your credit limit is linked directly to your salary we can increase your credit limit, if it is less than the amount your are eligible for .Other wise, you can increase your deposit amount to increase your credit limit.
My Card will expire next month .What should I do?
We renew all CreditCards with regular payments upto 60 days in advance. These are available at your NBO branch 30days before the Card expires. The branch manager will either call to arrange to deliver your Card or you can collect it from the branch at your convenience.